7 Survey Questions Your SaaS Startup Should Ask

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There are different challenges that come from every stage of a SaaS startup’s growth. If you’re a founder, you know that leaping over one hurdle only helps you reach another, and another, and another. When you’re building a company, the roadblocks never end—they just change. But a reliance on customer feedback can help you solve […]

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Qualaroo on Android: The Mobile Insights Trifecta is Complete

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As customers evolve in how they engage with your brand and product, your insights methods need to keep pace—otherwise, you’ll lose that vital pulse on your audience and customer base. It’s no secret people are moving to mobile. In parallel, we’ve been releasing mobile insight capabilities at ludicrous speed. Over the past few months, we […]

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6 Inventive Uses For Qualaroo

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Customers’ lives are so saturated with digital marketing that it can all just seem like noise. They get on average 121 emails every day, and they only open about 13% of the ones sent from marketers. Every time they go to a blog, they click out of an annoying pop-up asking them to sign up […]

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Surveys as a Growth Engine: Using Positive and Negative Feedback Loops

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Take a page out of biology’s book. Positive and negative feedback loops are the silent mechanisms that grow ecosystems and organisms—and they can grow businesses, too. Whether it’s learning how to skyrocket your site traffic or make sure that your customer acquisition doesn’t outpace your hiring process, you can take these biological principles and apply […]

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What Does Customer Insight Mean?

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Famed tech investor Paul Graham asks startup founders one question: “What do you understand about your business that other companies in it just don’t get?” If you don’t have an answer to that question, start looking for one. Great startups are built off of insight about customers. As Paul Graham indicates, their competitive edge comes […]

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Exciting S$#%… Introducing Matrix Surveys

Last month we brought you Link Surveys…this month we are pleased to announce Matrix Surveys. Matrix surveys will expand your mind and allow you to ask your customers questions across multiple variables. Now you can ask your customers one simple question while substituting a key variable. That means increased efficiency…we’re talking like getting and gathering […]

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What Great Marketers Know About Customer Feedback

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At ReadMe, a startup that makes API documentation easy, they keep a sign on the wall to remind them of their business philosophy. It’s the Y Combinator slogan: “Make something people want.” Customer feedback still drives their entire business model—it didn’t stop when they left the accelerator. (via Alvy Brooks) We wanted to find out […]

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4.7 Billion Surveys and Counting!

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We were taking stock today on how far we’ve come, and we realized Qualaroo has delivered over 4.7 billion surveys to date. That’s 4.7 billion insights, countless marketing funnels improved, and many more customers having their voices heard. We just wanted to take a moment to raise our glass and say cheers to our community […]

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How to Constantly Improve Your Product With Customer Feedback

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When it comes time to build out a new feature, everyone has an opinion. Your support team wants to improve your live chat tool. Your engineering team wants to switch to a new website hosting service. Sales and marketing want something flashy to compete with similar tools on the market. Oftentimes, the battle lines are […]

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How Gumtree Gathers Customer Feedback from 16 Million Monthly Users

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Getting valuable feedback from one user is easy. Getting it from 16 million? That’s a challenge. But it’s a challenge Gumtree, a local classifieds service for local goods and services that was acquired by eBay, was able to overcome. Today, Gumtree reaches 16 million monthly users, 1 in 3 people in the UK alone. With […]

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