How to Follow Up With an NPS Survey


NPS tells you where you stand with customer loyalty—but it’s what you do with that score that determines how you’ll grow. You learn how to build your customer base when you find out the reasons for each score. When you close the loop, you discover critical mistakes that are preventing your detractors from becoming your […]

Read More

SessionCam + Qualaroo


Qualaroo now integrates with SessionCam! SessionCam analyzes customer interaction on your website and automatically identifies potential barriers to conversion. SessionCam offers a wide variety of tools, ranging from the ability to identify where customers struggle on your site via session replay and heatmaps, to sophisticated recommendations that automatically identify the highest value issues to optimize […]

Read More

How to Navigate the Waters of Google’s New Pop-up Regulations


Here’s the lowdown–Google’s recent mobile regulations can impact interstitials and pop-ups, and we want our customers to be well aware of the new rules so they don’t get dinged for covering up certain mobile content. Google recently made an update to its mobile-friendly search algorithm, making smartphone content visibility a ranking factor. Sites that display […]

Read More

Which email software is best for following up on your leads?


You’ve mastered your marketing funnel. People are visiting, reading, and giving you their email for your lead nurturing campaigns. All you have to do now is send out some emails and turn that interest into sales. So you do that, and nothing happens. Only about 22% of marketing emails get opened. The click-through rate is […]

Read More

Qualaroo + Shopify


Qualaroo is part of the Shopify App Store! If you run a Shopify store and have wanted to run a Qualaroo survey on it, it’s now extremely easy to do so. Finding out more about your potential customers as they shop for products can be a huge factor in the success of your store. You […]

Read More

The Best Ways Big Companies Use Customer Feedback


Building customer loyalty isn’t just about building a better product. Customers will pay up to 60% more for your product just to have a better experience. Some of the biggest tech companies have achieved long-term success because of their obsession with customer experience. Jeff Bezos explains that, at Amazon, “[they] innovate by starting with the […]

Read More

Survey the World Over: Qualaroo’s New Translator & Language Processing


The world is getting smaller and web businesses continue to evaporate borders…we get it. So now we’ve made surveying across multiple languages a total breeze. Gone are the days of having to translate and replicate survey campaigns in different languages manually. With Dynamic Language Selection our platform does the translating for you. Easily switch between […]

Read More

FullStory + Qualaroo

Qualaroo Integration with Fullstory

If you want to know more about your customers’ in-app experience, integrating Qualaroo with FullStory will turbocharge your efforts. FullStory captures every click, scroll, page transition, and more so you can travel back in time and view the exact moment your user encountered a bug, abandoned a cart or exhibited behavior you would like to […]

Read More

How to Ask For Feedback Without Annoying Your Customers


Americans receive over 7 billion survey requests per year. Only about 37% of those surveys actually get completed, at best. You value survey feedback because you use it to help your customers. But if your customers feel inconvenienced with feedback requests, they see you as being pushy instead of helpful. When feedback requests serve your […]

Read More

What the Ketchup Bottle Can Teach You About Customer Feedback


Imagine that you’re at a diner holding a classic glass ketchup bottle. You just want a few tablespoons of ketchup for your burger. As you struggle with the bottle, either too little or too much ketchup comes out. It’s easier to complain about the glass ketchup bottle than to think of a solution — a […]

Read More