NPS: a Baseline For Understanding the User Experience

The Net Promoter Score (NPS) has historically been the single key indicator of success for customer service teams across most industries. But NPS should be regularly monitored by user experience teams, not just customer success teams. By using raw NPS scores as building blocks for future conversations with users, your team can harvest a wealth […]

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Are You Missing Out on User Feedback That Could Impact Your Bottom Line?

Claim Your Guide to Collecting User Feedback for SaaS At Qualaroo, we believe that user feedback is at the heart of the success of all businesses. Our mission is to make user research faster, easier, and more accessible for companies of all shapes and sizes. Once you begin the process of designing a user research […]

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4 Feedback Alternatives to Focus Groups

When it comes to methods of gathering feedback, the gold standard for marketers is the in-person focus group. This format offers an opportunity to gather opinions, verbal feedback, and observation of attitudes about your product. However, focus groups can also be costly and time-consuming, which can be prohibitive for small teams or small budgets. But […]

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4 Qualaroo Integrations That Let You Act Fast on User Feedback

At Qualaroo, we know that user feedback should be integral to your UX and digital product strategy. After all, your product, sales, and marketing teams are not mind readers. User feedback contextualizes what your users want and eliminates the guesswork of product development. Learn more about how a user feedback program can benefit all departments […]

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Three Strategies for Uncovering What Your Users Aren’t Telling You

How can you know what someone thinks when they aren’t vocalizing their thoughts or feelings? How do you solve problems for users who aren’t providing you with raw feedback (or any feedback for that matter)? This is a consistent challenge UX and marketing professionals face. Without a written response, reaction or review, it can be […]

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Increase Your User Feedback Response Rate with Qualaroo + CDN

Over the past few months, we’ve made a number of updates to Qualaroo designed to make your experience better: like revamping our Sentiment Analysis and NPS reporting experiences. Today we’re excited to announce another such release: Qualaroo now supports Content Delivery Network (CDN)! What is CDN and Why it Matters: If you’re not familiar with […]

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Is The Number of Clicks Really that Important?: Debunking the 3-Click Rule

Like any field, there are ideas and best practices in web design and experience that have become central tenets. While these “laws” are meant to improve web usability and experience, they’re certainly not immutable. One web usability idea that seems to persist is the three-click rule: or the idea that it should take no more […]

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My Dear Watson: Sentiment Analysis and More Now Live in Beta Reporting Dashboard!

In November, we released a set of new reporting functionality in Qualaroo’s reporting dashboard. Complete with improved NPS reporting, nudge performance statistics at a glance, and word clouds, we brought you new ways to get more out of your Qualaroo experience. Now we’re introducing even more ways to help you better sort through your insights, […]

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9 UX Trends To Watch Out For in 2019

One of the most interesting things about UX is that it’s all around us, whether we like it or not! While there’s a user experience involved in using our favorite social media platforms, there’s also one involved in chewing a piece of gum. This makes the world of UX dynamic and fast-paced, with a lot […]

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2019 UX Events to Add to Your Calendar

Get out your planners UXers! We’ve put together a list of the top UX events around the world to watch out for. From interaction design to social change, there are a lot of themes to choose from.  The events are grouped by relevant topics and you’ll find details like pricing, dates, and more. Read over the […]

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