Measuring customer satisfaction is becoming more and more important with today’s highly aware and actively involved customers, because they have multiple platforms on which to share their views, both good and bad. This in turn can have a remarkable influence on other prospective customers about your business’s products and services.
Never Ask the Wrong Question Again With Templates by QualarooJanuary 27, 2020
Today we’re thrilled to introduce our newest feature, Templates! With Templates, you can now ship your Nudges faster and more confidently than ever.
A Baseline for All Your Future Nudges
Templates by Qualaroo is a brand new way to create Nudges. Rather than starting from a blank screen, you can start off with question sets from our curated list of templates.
Whether you’re happy with your Template “out of the box” or want to make it your own, the choice is yours! Whatever you choose, the time you save means collecting and analyzing your insights faster than ever before. Ultimately, that means being able to make more user-centric decisions quickly and accurately.
Save Time and Benefit From Our Vetted Questions
When it comes to setting up your Nudges, there’s no need to reinvent the wheel. We’ve already done the heavy lifting for you and created Templates to help you gather data for your most pressing research needs.
Beyond being able to get your questions answered quickly, Templates lets you take advantage of our years of experience in the feedback business. Since 2012, we’ve helped over 100 million users deliver insights using Qualaroo. In that time, we’ve learned a thing or two about how to ask a good question. And we’ve used that knowledge to curate Templates and help you get the insights you need, the first time around.
A Quick Look at Our List of Templates
When creating Templates, we took into account the most common types of Nudges our customers need and their biggest questions as a business. These are just a few of the Templates we’ve created.
- Customer Effort Score
- Building the Persona
- Ease of Use
- Product Development
- Five Second Test
- Navigation Testing
- And more!
Using Templates for your quarterly, annual, or ongoing initiatives means creating a consistent method for collecting insights to answer your biggest questions as a business.
See Templates in Action
We hosted a webinar showing off Templates on February 5th. Take a look at the recording to see Templates in action.
You probably have a firm grasp on some of the universal metrics of SaaS success: ARR, growth rate, churn rate, CAC, LTV, etc. There is no doubt that these are critical, but in many ways these metrics do not tell the whole story of “success”. So what’s the leading indicator that can give you a fuller picture of success? Your customers’ satisfaction.
We grouped our list of 29 questions into the different topics you should consider exploring in prototype testing. Aim to choose at least one from each section to make sure all your bases are covered. We’ve also included a few pro-tips here as food for thought.
This article will cover the major Dos and Don’ts of prototype testing. We’ll walk you through the most common mistakes we see in the field and share tips on how to avoid them.
Testing prototypes is an inherent part of finalizing designs. Nobody wants to wonder why users are not utilizing an app the way it should be utilized or why they can’t seem to complete a purchase on your website. And nobody wants to rework something that’s already been shipped.
UX designers are under a lot of pressure to produce designs that add value to users’ lives. But without input from your users, it’s nearly impossible to design an experience that actually helps alleviate their pain points. If you’re pressed for time and/or don’t have the help of a researcher, getting the user input essential to design a great product can certainly be a challenge.
As a UX designer, getting your leadership to support your major projects can be as much about talking the talk as it is about walking the walk. As much value as your work may provide, you also have to know how to sell it in a world of competing priorities and looming deadlines.
Even as UX design and user research are becoming a more prominent focus in today’s leading companies, it can still be tough to get executive leadership onboard with user research-related initiatives. We know the struggle.