This post was written and contributed by Alex Birkett of Hubspot.
Increase Your User Feedback Response Rate with Qualaroo + CDNJanuary 28, 2019
Over the past few months, we’ve made a number of updates to Qualaroo designed to make your experience better: like revamping our Sentiment Analysis and NPS reporting experiences. Today we’re excited to announce another such release: Qualaroo now supports Content Delivery Network (CDN)!
What is CDN and Why it Matters:
If you’re not familiar with CDN, it’s a great way to improve performance and security. Previously, Qualaroo was dependent on servers based solely in Ohio. But now, with CDN, the server location is optimized for the fastest possible Qualaroo experience, making load time up to 70% faster than before.
Did you know that most web visitors stick around only 15 seconds on your website? With this update, the Qualaroo nudge can be served much faster to your web visitors, increasing the likelihood for responses to your survey questions.
With this CDN update, Qualaroo nudges also now have the possibility to avoid ad-blocking technology, which makes up to 30% of users across the web. Your nudge can now reach new users across various demographics, allowing you to get even more granular with user targeting.
With this update, the Qualaroo nudge now has:
- Up to 70% faster load times
- An added layer of security
- Estimated 30% more responses by extending your nudge’s range to include users who leverage ad-block technology
Thanks to Qualaroo with CDN, your user feedback program will be smarter, faster, and reach a larger audience.
How to Get Started:
Understanding the steps users take as they interact with your brand and how they feel along the way is crucial to managing in today’s digital experience landscape. A customer journey mapping tool gives you the ability to put yourself in a customer’s shoes and see what the end-to-end experience is like. By visually representing this process, you can begin to understand which of your company’s touchpoints bring joy and which cause frustration for the customer.
We all know that user feedback is important, that goes without saying. It should be the primary source of information you look to if you’d like to improve your user’s experience and your product itself.
Sometimes it feels like apps, tools, and services we use are an extension of the work that we do. That’s especially true if you work in UX, product management, or any sort of design. UX tools do a lot of heavy lifting when it comes to user research and design.
This post originally appeared on Design Thinking and was written by Paulina Wójciak and Sarah Cantu.
There’s no shortage of content about UI/UX, and the discipline itself is fast-moving. Whatever your primary interest—whether it’s accessibility, front-end design or user research—there’s a UX blog for you. So, how can you know which of blogs or news sources are worth exploring? Not to fear, we’ve done our own research and think that these 19 UX blogs are where it’s at.
This post was written by Qualaroo team member Sarah Cantu.
The Net Promoter Score (NPS) has historically been the single key indicator of success for customer service teams across most industries.
At Qualaroo, we believe that user feedback is at the heart of the success of all businesses. Our mission is to make user research faster, easier, and more accessible for companies of all shapes and sizes.
When it comes to methods of gathering feedback, the gold standard for marketers is the in-person focus group. This format offers an opportunity to gather opinions, verbal feedback, and observation of attitudes about your product. However, focus groups can also be costly and time-consuming, which can be prohibitive for small teams or small budgets. But this shouldn’t hold you back from gathering high-quality feedback.