Over the past few months, we’ve made a number of updates to Qualaroo designed to make your experience better: like revamping our Sentiment Analysis and NPS reporting experiences. Today we’re excited to announce another such release: Qualaroo now supports Content Delivery Network (CDN)!
If you’re not familiar with CDN, it’s a great way to improve performance and security. Previously, Qualaroo was dependent on servers based solely in Ohio. But now, with CDN, the server location is optimized for the fastest possible Qualaroo experience, making load time up to 70% faster than before.
Did you know that most web visitors stick around only 15 seconds on your website? With this update, the Qualaroo nudge can be served much faster to your web visitors, increasing the likelihood for responses to your survey questions.
With this CDN update, Qualaroo nudges also now have the possibility to avoid ad-blocking technology, which makes up to 30% of users across the web. Your nudge can now reach new users across various demographics, allowing you to get even more granular with user targeting.
With this update, the Qualaroo nudge now has:
Thanks to Qualaroo with CDN, your user feedback program will be smarter, faster, and reach a larger audience.
Visit our Help Center for more information on how to get started with CDN. If you’d like help getting started with CDN, reach out to firstname.lastname@example.org.
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The Net Promoter Score (NPS) has historically been the single key indicator of success for customer service teams across most industries.
At Qualaroo, we believe that user feedback is at the heart of the success of all businesses. Our mission is to make user research faster, easier, and more accessible for companies of all shapes and sizes.
When it comes to methods of gathering feedback, the gold standard for marketers is the in-person focus group. This format offers an opportunity to gather opinions, verbal feedback, and observation of attitudes about your product. However, focus groups can also be costly and time-consuming, which can be prohibitive for small teams or small budgets. But this shouldn’t hold you back from gathering high-quality feedback.
At Qualaroo, we know that user feedback should be integral to your UX and digital product strategy. After all, your product, sales, and marketing teams are not mind readers. User feedback contextualizes what your users want and eliminates the guesswork of product development.
How can you know what someone thinks when they aren’t vocalizing their thoughts or feelings? How do you solve problems for users who aren’t providing you with raw feedback (or any feedback for that matter)? This is a consistent challenge UX and marketing professionals face. Without a written response, reaction or review, it can be difficult to know how to improve your product and its user experience.
Like any field, there are ideas and best practices in web design and experience that have become central tenets. While these “laws” are meant to improve web usability and experience, they’re certainly not immutable.
In November, we released a set of new reporting functionality in Qualaroo’s reporting dashboard. Complete with improved NPS reporting, nudge performance statistics at a glance, and word clouds, we brought you new ways to get more out of your Qualaroo experience.
One of the most interesting things about UX is that it’s all around us, whether we like it or not! While there’s a user experience involved in using our favorite social media platforms, there’s also one involved in chewing a piece of gum.