You probably have a firm grasp on some of the universal metrics of SaaS success: ARR, growth rate, churn rate, CAC, LTV, etc. There is no doubt that these are critical, but in many ways these metrics do not tell the whole story of “success”. So what’s the leading indicator that can give you a fuller picture of success? Your customers’ satisfaction.
Increase Your User Feedback Response Rate with Qualaroo + CDNJanuary 28, 2019
Over the past few months, we’ve made a number of updates to Qualaroo designed to make your experience better: like revamping our Sentiment Analysis and NPS reporting experiences. Today we’re excited to announce another such release: Qualaroo now supports Content Delivery Network (CDN)!
What is CDN and Why it Matters:
If you’re not familiar with CDN, it’s a great way to improve performance and security. Previously, Qualaroo was dependent on servers based solely in Ohio. But now, with CDN, the server location is optimized for the fastest possible Qualaroo experience, making load time up to 70% faster than before.
Did you know that most web visitors stick around only 15 seconds on your website? With this update, the Qualaroo nudge can be served much faster to your web visitors, increasing the likelihood for responses to your survey questions.
With this CDN update, Qualaroo nudges also now have the possibility to avoid ad-blocking technology, which makes up to 30% of users across the web. Your nudge can now reach new users across various demographics, allowing you to get even more granular with user targeting.
With this update, the Qualaroo nudge now has:
- Up to 70% faster load times
- An added layer of security
- Estimated 30% more responses by extending your nudge’s range to include users who leverage ad-block technology
Thanks to Qualaroo with CDN, your user feedback program will be smarter, faster, and reach a larger audience.
How to Get Started:
We grouped our list of 29 questions into the different topics you should consider exploring in prototype testing. Aim to choose at least one from each section to make sure all your bases are covered. We’ve also included a few pro-tips here as food for thought.
This article will cover the major Dos and Don’ts of prototype testing. We’ll walk you through the most common mistakes we see in the field and share tips on how to avoid them.
Testing prototypes is an inherent part of finalizing designs. Nobody wants to wonder why users are not utilizing an app the way it should be utilized or why they can’t seem to complete a purchase on your website. And nobody wants to rework something that’s already been shipped.
UX designers are under a lot of pressure to produce designs that add value to users’ lives. But without input from your users, it’s nearly impossible to design an experience that actually helps alleviate their pain points. If you’re pressed for time and/or don’t have the help of a researcher, getting the user input essential to design a great product can certainly be a challenge.
As a UX designer, getting your leadership to support your major projects can be as much about talking the talk as it is about walking the walk. As much value as your work may provide, you also have to know how to sell it in a world of competing priorities and looming deadlines.
Even as UX design and user research are becoming a more prominent focus in today’s leading companies, it can still be tough to get executive leadership onboard with user research-related initiatives. We know the struggle.
This post originally appeared on UsabilityGeek.