This post was written and contributed by Alex Birkett of Hubspot.
New Reporting Dashboard is Now in Beta!November 14, 2018
Users are at the heart of what all businesses do. If you don’t understand who they are and what they care about, creating solutions or anything of value for them becomes difficult if not impossible. That’s why Qualaroo is dedicated to collecting and analyzing user insights across a number of platforms.
At the same time, we know that user insights are only as valuable as the decisions and impact a team can make because of them. Making decisions based off of user insights requires understanding user feedback. Today we’re thrilled to announce a major effort we’ve made to empower our users to do exactly that: a brand new reporting experience, now available for beta testing to all customers.
What You’ll Find in the New Dashboard
The improvements we’ve made to our reporting experience are designed to save you time, arm you with meeting-ready reports, and help you understand the customer journey like never before. Some of the biggest changes you’ll find in the new reporting dashboard are:
Revamped NPS Reporting
Net Promoter Score (NPS) has become an industry standard for understanding users’ relationship with a product or service, but it spans beyond a number. Understand the finer points of your NPS results by filtering to see cross-sections and understand the implications over time and from all angles.
At-a-glance Performance Statistics for Meeting-Ready Reports
A consistent challenge of gathering qualitative feedback is making the results actionable and easy to understand. Combat this with a regularly updated dashboard summarizing key performance metrics and a word cloud highlighting key themes in your insights.
And more coming soon!
The Qualaroo team is continuing our efforts to revamp our reporting dashboard and will have more features being released soon. From flexible search to a new way to experience Sentiment Analysis, we can’t wait to show you what we’ve been working on.
How to Get Started
Ready to start taking advantage of the new dashboard? Simply login to your Qualaroo account and opt-in at the top left to start taking advantage of the newest features.
We’ll be demoing the new dashboard in a customer webinar on November 28th, 2018. RSVP today!
Have questions about our new reporting experience? Reach out to firstname.lastname@example.org.
Understanding the steps users take as they interact with your brand and how they feel along the way is crucial to managing in today’s digital experience landscape. A customer journey mapping tool gives you the ability to put yourself in a customer’s shoes and see what the end-to-end experience is like. By visually representing this process, you can begin to understand which of your company’s touchpoints bring joy and which cause frustration for the customer.
We all know that user feedback is important, that goes without saying. It should be the primary source of information you look to if you’d like to improve your user’s experience and your product itself.
Sometimes it feels like apps, tools, and services we use are an extension of the work that we do. That’s especially true if you work in UX, product management, or any sort of design. UX tools do a lot of heavy lifting when it comes to user research and design.
This post originally appeared on Design Thinking and was written by Paulina Wójciak and Sarah Cantu.
There’s no shortage of content about UI/UX, and the discipline itself is fast-moving. Whatever your primary interest—whether it’s accessibility, front-end design or user research—there’s a UX blog for you. So, how can you know which of blogs or news sources are worth exploring? Not to fear, we’ve done our own research and think that these 19 UX blogs are where it’s at.
This post was written by Qualaroo team member Sarah Cantu.
The Net Promoter Score (NPS) has historically been the single key indicator of success for customer service teams across most industries.
At Qualaroo, we believe that user feedback is at the heart of the success of all businesses. Our mission is to make user research faster, easier, and more accessible for companies of all shapes and sizes.
When it comes to methods of gathering feedback, the gold standard for marketers is the in-person focus group. This format offers an opportunity to gather opinions, verbal feedback, and observation of attitudes about your product. However, focus groups can also be costly and time-consuming, which can be prohibitive for small teams or small budgets. But this shouldn’t hold you back from gathering high-quality feedback.