This post was written by Qualaroo team member Anastacia Valdespino.
New Reporting Dashboard is Now in Beta!November 14, 2018
Users are at the heart of what all businesses do. If you don’t understand who they are and what they care about, creating solutions or anything of value for them becomes difficult if not impossible. That’s why Qualaroo is dedicated to collecting and analyzing user insights across a number of platforms.
At the same time, we know that user insights are only as valuable as the decisions and impact a team can make because of them. Making decisions based off of user insights requires understanding user feedback. Today we’re thrilled to announce a major effort we’ve made to empower our users to do exactly that: a brand new reporting experience, now available for beta testing to all customers.
What You’ll Find in the New Dashboard
The improvements we’ve made to our reporting experience are designed to save you time, arm you with meeting-ready reports, and help you understand the customer journey like never before. Some of the biggest changes you’ll find in the new reporting dashboard are:
Revamped NPS Reporting
Net Promoter Score (NPS) has become an industry standard for understanding users’ relationship with a product or service, but it spans beyond a number. Understand the finer points of your NPS results by filtering to see cross-sections and understand the implications over time and from all angles.
At-a-glance Performance Statistics for Meeting-Ready Reports
A consistent challenge of gathering qualitative feedback is making the results actionable and easy to understand. Combat this with a regularly updated dashboard summarizing key performance metrics and a word cloud highlighting key themes in your insights.
And more coming soon!
The Qualaroo team is continuing our efforts to revamp our reporting dashboard and will have more features being released soon. From flexible search to a new way to experience Sentiment Analysis, we can’t wait to show you what we’ve been working on.
How to Get Started
Ready to start taking advantage of the new dashboard? Simply login to your Qualaroo account and opt-in at the top left to start taking advantage of the newest features.
We’ll be demoing the new dashboard in a customer webinar on November 28th, 2018. RSVP today!
Have questions about our new reporting experience? Reach out to firstname.lastname@example.org.
Testing prototypes is an inherent part of finalizing designs. Nobody wants to wonder why users are not utilizing an app the way it should be utilized or why they can’t seem to complete a purchase on your website. And nobody wants to rework something that’s already been shipped.
UX designers are under a lot of pressure to produce designs that add value to users’ lives. But without input from your users, it’s nearly impossible to design an experience that actually helps alleviate their pain points. If you’re pressed for time and/or don’t have the help of a researcher, getting the user input essential to design a great product can certainly be a challenge.
As a UX designer, getting your leadership to support your major projects can be as much about talking the talk as it is about walking the walk. As much value as your work may provide, you also have to know how to sell it in a world of competing priorities and looming deadlines.
Even as UX design and user research are becoming a more prominent focus in today’s leading companies, it can still be tough to get executive leadership onboard with user research-related initiatives. We know the struggle.
This post originally appeared on UsabilityGeek.
This post was written and contributed by Alex Birkett of Hubspot.
Understanding the steps users take as they interact with your brand and how they feel along the way is crucial to managing in today’s digital experience landscape. A customer journey mapping tool gives you the ability to put yourself in a customer’s shoes and see what the end-to-end experience is like. By visually representing this process, you can begin to understand which of your company’s touchpoints bring joy and which cause frustration for the customer.
We all know that user feedback is important, that goes without saying. It should be the primary source of information you look to if you’d like to improve your user’s experience and your product itself.
Sometimes it feels like apps, tools, and services we use are an extension of the work that we do. That’s especially true if you work in UX, product management, or any sort of design. UX tools do a lot of heavy lifting when it comes to user research and design.