The effectiveness of an e-learning tool can only be judged by how well it delivers a course content to educate and train its intended set of learners. But grading their performance at the end or asking them to fill out multiple surveys are not the only ways to judge its effectiveness.
New Qualaroo Editor Supports Better Surveys and Targeted Calls to ActionFebruary 25, 2013
Our vision for Qualaroo has always been to build a powerful solution that goes beyond just insights to actually helping you improve the visitor’s experience and your results in real time.
The release of our new editor goes a long way towards realizing this vision.
- Question Branching – The right follow up question is usually different for each answer given. With question branching you can really drill down into feedback to gain a deeper understanding of the needs of each visitor segment.
- Conditional Prompts – With conditional prompts you can offer the right information or call-to-action based on specific needs revealed in earlier answers. For example, visitors who are ready to buy can be directed to engage with a salesperson, while less qualified visitors can be nurtured with prompts that lead them to the right content until they are ready to buy.
Two-Minute Video Demo
Here’s How it Works
If you are a customer or trial user, the new editor is already activated in your account (don’t worry you still have access to the old editor). Simply select the “new editor” option when creating a new survey. As seen in the demo above, the new editor allows you to create, edit and link multiple screens based on how a user responds to a specific question. Early Beta users have found that it works best to end each path with a call-to-action that adds value based on the unique need revealed in a visitor’s feedback.
Measuring customer satisfaction is becoming more and more important with today’s highly aware and actively involved customers, because they have multiple platforms on which to share their views, both good and bad. This in turn can have a remarkable influence on other prospective customers about your business’s products and services.
Today we’re thrilled to introduce our newest feature, Templates! With Templates, you can now ship your Nudges faster and more confidently than ever.
You probably have a firm grasp on some of the universal metrics of SaaS success: ARR, growth rate, churn rate, CAC, LTV, etc. There is no doubt that these are critical, but in many ways these metrics do not tell the whole story of “success”. So what’s the leading indicator that can give you a fuller picture of success? Your customers’ satisfaction.
We grouped our list of 29 questions into the different topics you should consider exploring in prototype testing. Aim to choose at least one from each section to make sure all your bases are covered. We’ve also included a few pro-tips here as food for thought.
This article will cover the major Dos and Don’ts of prototype testing. We’ll walk you through the most common mistakes we see in the field and share tips on how to avoid them.
Testing prototypes is an inherent part of finalizing designs. Nobody wants to wonder why users are not utilizing an app the way it should be utilized or why they can’t seem to complete a purchase on your website. And nobody wants to rework something that’s already been shipped.
UX designers are under a lot of pressure to produce designs that add value to users’ lives. But without input from your users, it’s nearly impossible to design an experience that actually helps alleviate their pain points. If you’re pressed for time and/or don’t have the help of a researcher, getting the user input essential to design a great product can certainly be a challenge.